| Question | Answer |
| What's the difference between alcove and freestanding tubs? | Alcove tubs are designed to be enclosed within three walls and require framing for support, offering a space-efficient solution. Freestanding tubs, on the other hand, do not rely on wall support and can be placed anywhere in the room, providing versatility and a statement piece in bathroom design. |
| Is it normal for my system to turn on by itself? | Yes, this is a standard feature. After each use of the air system, a purge cycle is initiated 20-30 minutes after shutdown to ensure the system remains clean and functional. |
| Do you have any tips on installing the tub? | Ensuring the tub is perfectly leveled is paramount. All leveling feet must be firmly against the ground to guarantee stability and proper drainage. |
| Which Walk-In tub models are freestanding? | The freestanding Walk-In tub models include 3060WCA, 3238, 3140, 2739, 2747, and 2646, offering a range of options for those requiring easier access. |
| Which Walk-In tubs have a tile flange? | Any model that does not include side panels features a tile flange, designed for installations where tiling up to the tub is preferred for a seamless look. |
| Which freestanding bathtubs do not have a center drain? | Models such as Breeze, Cavendish, Enza, Bourlet, Maraval, and Volet feature alternative drain positions, enhancing design flexibility and aesthetic appeal. |
| Where is the overflow on the Reef tub? | The Reef tub features an integrated overflow within the shell. Installation requires drilling a hole and placing an overflow cap, eliminating the need for a traditional overflow assembly. |
| What is the difference between the friction heater and electrical heater? | The friction heater maintains water temperature, while the electrical heater actively increases the water temperature by 2-4 degrees every 30 minutes, preventing heat loss during use. |
| What aroma scents are available for my Aromatherapy system? | Available scents include Citrus, Orange, Summer Melon, Eucalyptus, Wild Berry, Vanilla, and Cool Mint, enhancing your bathing experience with therapeutic fragrances. |
| What is your standard warranty? | Our warranty policy includes 90 days of labor, 1 year for parts, a 10-year limited warranty on the shell and finish, and a lifetime warranty on the door seal, ensuring peace of mind. |
| Can I use the inline heater for all systems or just Hydro? | The inline heater is exclusively designed for use with Hydro systems, optimizing the therapeutic experience. |
| Can a tub have an auto drain system if it does not have the hydro system? | Yes, an auto drain system can be installed regardless of whether the tub has a hydro system, providing convenience and efficiency in water management. |
| What trims are available for our drain and overflow kits? | We offer a variety of trims for drain and overflow kits, including Chrome, White, Biscuit, Brass, and Brushed Nickel, allowing customization to match any bathroom décor. |
| Where is the location of the drain and pumps on the bathtubs? | For left or right-hand drain tubs, the pump is located on the opposite side of the drain. For center drain tubs, the pump's placement can vary between the left or right side, ensuring flexibility in installation. |
| Which Atlantis tubs do not offer a front skirt or front skirt with a panel? | All corner tubs, including the Infinity and Petite, do not offer a front skirt or panel option, providing a sleek look. Skirts can be factory-installed or not, based on preference. |
| Does the waste and overflow have to be in the same finish as the trim finish? | No, the finish for waste and overflow can differ from the trim finish, offering flexibility in design choices. |
| Can we add additional jets? | Additional jets can be added upon authorization by a supervisor and the production manager, with an additional cost determined by our parts department, allowing for a customized bathing experience. |
| How many gallons of water can our Roman faucet set fill per minute? | Our Roman faucet set, with a ¾ inch spout, can fill at a rate of 8-10 gallons per minute, though this may vary based on household plumbing pressure. |
| How far does the handheld shower extend? | The handheld shower extends up to 5 feet, offering flexibility and convenience for a thorough and enjoyable bathing experience. |
| What cleaning methods do we recommend for the tubs? | We recommend avoiding harsh chemicals containing ammonia or bleach and suggest using environmentally safe products like Green Works by Clorox, ensuring the longevity and appearance of your tub. |