Creating A New Ticket In Zendesk

This document provides a step-by-step flow chart for creating Zendesk tickets.

This document serves as a guide for customer service to create new inquiries using the Zendesk platform.

1. Log into Zendesk https://homeproducts.zendesk.com/
   • Click “Add”
   • Click ‘Take it’ to assign the ticket to yourself
   • Add a ‘Requester’ (customer’s email)
   • In the subject put the customer’s order number and reason for email
   • Enter your message as a “public reply”
   • Submit ticket as ‘New’
   • Then select the drop down and select ‘Solved’