Account Manager or customer calls in advising they want to return their order.
The document provides a brief guide on the process for creating a Return Merchandise Authorization (RMA) in NetSuite.
- Copy PO number and paste in NetSuite
- Click on Authorize Return
- Click in the Memo search bar and provide reason for return
- Scroll down to email address and enter your email
- Click Save
- Click "Create New"
- Select Task
- Put RMA and advise if label or pick up is needed
- Assign task to the correct individual
- Click Save